HFM vs HTFX Limited: most-reported complaints compared
Most-reported issues at HFM and HTFX Limited, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HFM
TrustScore 4.1 · 2,960 reviews on Trustpilot.
122 reviews analysed, 2026-03-10 to 2026-11-06.
Complaint rate (recent window): 70%
96% of negative reviews get a company reply.
“deposits made through the broker's official flow shouldn't just disappear without a clear resolution”
HTFX Limited
TrustScore 1.9 · 39 reviews on Trustpilot.
41 reviews analysed, 2023-09-08 to 2026-10-07.
Complaint rate (recent window): 56%
0% of negative reviews get a company reply.
“Lost 16000 usdt on this scam broker!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HFM | HTFX Limited |
|---|---|---|
| Support unhelpful | 38% | 9% |
| Billing errors | 27% | 22% |
| Support unreachable | 19% | 22% |
| Other | 8% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HFM or HTFX Limited.