Heathrow Airport vs JustPark: most-reported complaints compared
Most-reported issues at Heathrow Airport and JustPark, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Heathrow Airport
TrustScore 1.9 · 59 reviews on Trustpilot.
58 reviews analysed, 2018-09-15 to 2026-10-05.
Complaint rate (recent window): 78%
0% of negative reviews get a company reply.
“More than 20% extra on already expensive parking is a disgrace!!”
JustPark
TrustScore 4.5 · 215,758 reviews on Trustpilot.
6,630 reviews analysed, 2026-06-09 to 2026-11-12.
Complaint rate (recent window): 11%
95% of negative reviews get a company reply.
“they don’t pay parking operator . You can get parking fine”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Heathrow Airport | JustPark |
|---|---|---|
| Other | 24% | 42% |
| Support unreachable | 13% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Heathrow Airport or JustPark.