Good2Go Auto Insurance vs NJM Insurance Group: most-reported complaints compared
Most-reported issues at Good2Go Auto Insurance and NJM Insurance Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Good2Go Auto Insurance
TrustScore 4.8 · 957 reviews on Trustpilot.
160 reviews analysed, 2025-08-22 to 2026-08-17.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“at the time of payment the total amount changed completely.”
NJM Insurance Group
TrustScore 4.6 · 17,303 reviews on Trustpilot.
624 reviews analysed, 2026-05-06 to 2026-11-12.
Complaint rate (recent window): 11%
99% of negative reviews get a company reply.
“The attitude of this woman was just terrible.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Good2Go Auto Insurance | NJM Insurance Group |
|---|---|---|
| Support unhelpful | 57% | 41% |
| Support unreachable | 29% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Good2Go Auto Insurance or NJM Insurance Group.