Golf Holidays Direct vs Jet2holidays: most-reported complaints compared
Most-reported issues at Golf Holidays Direct and Jet2holidays, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Golf Holidays Direct
TrustScore 4.8 · 7,244 reviews on Trustpilot.
557 reviews analysed, 2019-04-02 to 2026-11-10.
Complaint rate (recent window): 3%
90% of negative reviews get a company reply.
“dumped us in a filthy, budget hotel that was well below the standard promised”
Jet2holidays
TrustScore 4.4 · 504,912 reviews on Trustpilot.
6,800 reviews analysed, 2026-07-29 to 2026-11-11.
Complaint rate (recent window): 17%
100% of negative reviews get a company reply.
“the pictures you advertised are not true reality is the so called children pool has been filled in”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Golf Holidays Direct | Jet2holidays |
|---|---|---|
| Not as described | 33% | 31% |
| Support unreachable | 32% | 7% |
| Support unhelpful | 30% | 13% |
| Other | 9% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Golf Holidays Direct or Jet2holidays.