Gigaclear vs Plusnet: most-reported complaints compared
Most-reported issues at Gigaclear and Plusnet, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Gigaclear
TrustScore 4.8 · 41,756 reviews on Trustpilot.
1,153 reviews analysed, 2023-09-28 to 2026-11-11.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“From November 2025 to January 2026 experienced frequent (approx every hour) connection drops.”
Plusnet
TrustScore 3.7 · 14,250 reviews on Trustpilot.
1,529 reviews analysed, 2025-12-03 to 2026-11-10.
Complaint rate (recent window): 25%
23% of negative reviews get a company reply.
“They never paid it. Getting them to pay it is too hard. There is always a long queue on the telephone and emails go unanswered.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Gigaclear | Plusnet |
|---|---|---|
| Poor core service | 34% | 39% |
| Support unhelpful | 32% | 36% |
| Contract term changes | 14% | 9% |
| Support unreachable | 13% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Gigaclear or Plusnet.