Gianfranco Ferre vs Goodhood: most-reported complaints compared
Most-reported issues at Gianfranco Ferre and Goodhood, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Gianfranco Ferre
TrustScore 3.9 · 185 reviews on Trustpilot.
101 reviews analysed, 2024-04-24 to 2026-10-12.
Complaint rate (recent window): 23%
0% of negative reviews get a company reply.
“Jeans lasted 2 hours before the button broke off”
Goodhood
TrustScore 4 · 465 reviews on Trustpilot.
117 reviews analysed, 2026-04-28 to 2026-10-25.
Complaint rate (recent window): 14%
13% of negative reviews get a company reply.
“I bought a £100 e-voucher as a Christmas present, and it was never sent.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Gianfranco Ferre | Goodhood |
|---|---|---|
| Refund refused | 22% | 12% |
| Overcharging | 17% | 19% |
| Support unreachable | 17% | 44% |
| Support unhelpful | 13% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Gianfranco Ferre or Goodhood.