Express Water vs Blu Technology: most-reported complaints compared
Most-reported issues at Express Water and Blu Technology, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Express Water
TrustScore 4.1 · 1,284 reviews on Trustpilot.
326 reviews analysed, 2026-01-11 to 2026-11-12.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“They have now fully switched to AI support, which is completely useless.”
Blu Technology
TrustScore 4.8 · 274 reviews on Trustpilot.
218 reviews analysed, 2025-10-04 to 2026-11-06.
Complaint rate (recent window): 5%
0% of negative reviews get a company reply.
“Avoid poor customer service”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Express Water | Blu Technology |
|---|---|---|
| Support unhelpful | 28% | 40% |
| Delivery failed | 28% | 30% |
| Other | 13% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Express Water or Blu Technology.