Capital on Tap vs Nucleus Commercial Finance: most-reported complaints compared
Most-reported issues at Capital on Tap and Nucleus Commercial Finance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital on Tap
TrustScore 4.6 · 18,768 reviews on Trustpilot.
604 reviews analysed, 2026-06-19 to 2026-11-12.
Complaint rate (recent window): 12%
93% of negative reviews get a company reply.
“take you through poor customer services support on hours with varying versions”
Nucleus Commercial Finance
TrustScore 4.8 · 669 reviews on Trustpilot.
100 reviews analysed, 2025-11-06 to 2026-08-03.
Complaint rate (recent window): 5%
0% of negative reviews get a company reply.
“advised I would have to pay a £250 late payment charge”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital on Tap | Nucleus Commercial Finance |
|---|---|---|
| Billing errors | 7% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital on Tap or Nucleus Commercial Finance.