Bluevine vs Exeter Finance: most-reported complaints compared
Most-reported issues at Bluevine and Exeter Finance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bluevine
TrustScore 4.7 · 11,801 reviews on Trustpilot.
880 reviews analysed, 2025-04-14 to 2026-11-09.
Complaint rate (recent window): 9%
96% of negative reviews get a company reply.
“I have been trying for more than three years to regain access to my Bluevine account”
Exeter Finance
TrustScore 4.5 · 16,907 reviews on Trustpilot.
1,135 reviews analysed, 2026-05-01 to 2026-11-12.
Complaint rate (recent window): 11%
99% of negative reviews get a company reply.
“Logging in, and interest rate.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bluevine | Exeter Finance |
|---|---|---|
| Account/app problems | 59% | 24% |
| Support unhelpful | 32% | 22% |
| Support unreachable | 20% | 13% |
| Billing errors | 12% | 9% |
| Other | 6% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bluevine or Exeter Finance.