bespokehotels.com vs Z Hotels: most-reported complaints compared
Most-reported issues at bespokehotels.com and Z Hotels, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
bespokehotels.com
TrustScore 1.8 · 23 reviews on Trustpilot.
23 reviews analysed, 2022-03-28 to 2026-06-15.
Complaint rate (recent window): 100%
0% of negative reviews get a company reply.
“Falsely advertised for the Glenburn Hotel. Restaurant closed 2yrs ago”
Z Hotels
TrustScore 2.7 · 81 reviews on Trustpilot.
76 reviews analysed, 2018-02-21 to 2026-10-23.
Complaint rate (recent window): 50%
0% of negative reviews get a company reply.
“put in a basement 200 metres from the actual hotel !!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | bespokehotels.com | Z Hotels |
|---|---|---|
| Not as described | 56% | 42% |
| Poor core service | 17% | 8% |
| Other | 9% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, bespokehotels.com or Z Hotels.