American Express vs Taptap Send: most-reported complaints compared
Most-reported issues at American Express and Taptap Send, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Express
TrustScore 1.3 · 950 reviews on Trustpilot.
221 reviews analysed, 2025-11-28 to 2026-11-09.
Complaint rate (recent window): 94%
0% of negative reviews get a company reply.
“It took 3 months, hours of complaints and a complaint to the ombudsman to resolve.”
Taptap Send
TrustScore 4.7 · 44,790 reviews on Trustpilot.
3,675 reviews analysed, 2026-06-18 to 2026-11-12.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“My business account was suddenly suspended for “security reasons””
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Express | Taptap Send |
|---|---|---|
| Support unhelpful | 50% | 38% |
| Account/app problems | 23% | 19% |
| Support unreachable | 14% | 16% |
| Billing errors | 12% | 18% |
| Other | 7% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Express or Taptap Send.