Acorns vs Vanguard: most-reported complaints compared
Most-reported issues at Acorns and Vanguard, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Acorns
TrustScore 4 · 4,520 reviews on Trustpilot.
859 reviews analysed, 2020-12-06 to 2026-11-11.
Complaint rate (recent window): 23%
94% of negative reviews get a company reply.
“they refuse to release my money. Such poor customer support and still holding my money hostage”
Vanguard
TrustScore 1.3 · 395 reviews on Trustpilot.
116 reviews analysed, 2026-02-24 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Vanguard has NEVER followed up with me despite those promises”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Acorns | Vanguard |
|---|---|---|
| Support unhelpful | 45% | 68% |
| Account/app problems | 31% | 23% |
| Billing errors | 13% | 10% |
| Other | 12% | 5% |
| Support unreachable | 8% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Acorns or Vanguard.