ACE Money Transfer vs American Express: most-reported complaints compared
Most-reported issues at ACE Money Transfer and American Express, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ACE Money Transfer
TrustScore 4.7 · 203,872 reviews on Trustpilot.
6,596 reviews analysed, 2025-10-15 to 2026-11-12.
Complaint rate (recent window): 6%
99% of negative reviews get a company reply.
“Very bead very bead 4 times I will send money 4 times problem”
American Express
TrustScore 1.3 · 950 reviews on Trustpilot.
221 reviews analysed, 2025-11-28 to 2026-11-09.
Complaint rate (recent window): 94%
0% of negative reviews get a company reply.
“It took 3 months, hours of complaints and a complaint to the ombudsman to resolve.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ACE Money Transfer | American Express |
|---|---|---|
| Other | 27% | 7% |
| Billing errors | 25% | 12% |
| Support unhelpful | 13% | 50% |
| Account/app problems | 11% | 23% |
| Support unreachable | 6% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ACE Money Transfer or American Express.