Is Hayes & Jarvis legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 300 public Trustpilot reviews published 2011-11-22 to 2026-10-13 — see the Trustpilot page. Not affiliated with Trustpilot or Hayes & Jarvis.

Hayes & Jarvis is an established company with 2,661 Trustpilot reviews and a 5 TrustScore. In our census of recent reviews, 0% were classified as complaints, most often support unhelpful, support unreachable, refund refused. Elsewhere it scores 4.5★ on Google (as of November 2026). Of 52 company replies to negative reviews analysed, 40% engaged with the specific problem.

What goes wrong most, according to reviewers

Support unhelpful — 36 reports (46% of complaints)
Support unreachable — 21 reports (27% of complaints)
Refund refused — 19 reports (24% of complaints), rising

Full evidence, quotes and trends: the Hayes & Jarvis complaint report.