Is Genesis legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 106 public Trustpilot reviews published 2025-01-21 to 2026-11-09 — see the Trustpilot page. Not affiliated with Trustpilot or Genesis.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

Genesis is an established company with 226 Trustpilot reviews and a 1.6 TrustScore. In our census of recent reviews, 85% were classified as complaints, most often support unhelpful, faulty product, support unreachable. Elsewhere it scores 5★ on Google (as of November 2026).

What goes wrong most, according to reviewers

Support unhelpful — 60 reports (67% of complaints)
Faulty product — 31 reports (34% of complaints)
Support unreachable — 30 reports (33% of complaints)

Full evidence, quotes and trends: the Genesis complaint report.