Is Bolt legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 1,053 public Trustpilot reviews published 2026-03-27 to 2026-11-11 — see the Trustpilot page. Not affiliated with Trustpilot or Bolt.

Bolt is an established company with 27,682 Trustpilot reviews and a 3.7 TrustScore. In our census of recent reviews, 43% were classified as complaints, most often poor core service, support unhelpful, other. Elsewhere it scores 4★ on Google (as of November 2026). Of 762 company replies to negative reviews analysed, 70% engaged with the specific problem.

What goes wrong most, according to reviewers

Poor core service — 160 reports (22% of complaints)
Support unhelpful — 153 reports (21% of complaints), rising
Other — 130 reports (18% of complaints), rising

Full evidence, quotes and trends: the Bolt complaint report.