UK Boiler Care (UKBC): most-reported complaints
- Complaints in recent reviews
- 4% of 101 recent reviews analysed
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.5 from 188 total reviews
- Review window analysed
- 2021-12-10 to 2026-11-05 101 reviews
- Sector
- Energy & Utilities
Automated analysis of 101 public Trustpilot reviews published 2021-12-10 to 2026-11-05. TrustScore 4.5 from 188 total reviews — see the Trustpilot page. Quick answer: is UK Boiler Care (UKBC) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 101 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for UK Boiler Care (UKBC).
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
How to reach UK Boiler Care (UKBC)
These are the contact details UK Boiler Care (UKBC) publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 0800 43 46 494, email [email protected], address Room 111, The Epicentre, Enterprise Way, Haverhill Research Park, Haverhill CB9 7LR, Haverhill, CB9 7LR, GB.
The company claimed its Trustpilot profile on 2019-04-17. Trustpilot ranks it 1 of 5 in Housing Utility Company. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (50 reviews, as of November 2026)
What their policy promises
complaint process: email or address
“If you are unhappy about our use of your Information, you can contact us at the address or email address above.”
complaint process: free of charge
“You can exercise your rights free of charge.”
complaint process: provide reasons
“We will provide reasons if we are unable to comply with any request for the exercise of your rights.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-12.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-01.
2 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
12% of its 94 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 13 of this company’s 188 Trustpilot reviews (7%) were written in the last 12 months.
Sector table: Energy & Utilities in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-08.