BestForeignExchange vs Travel FX: most-reported complaints compared
Most-reported issues at BestForeignExchange and Travel FX, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BestForeignExchange
TrustScore 4.7 · 12,544 reviews on Trustpilot.
445 reviews analysed, 2017-06-29 to 2026-08-18.
Complaint rate (recent window): 8%
0% of negative reviews get a company reply.
“Had 2000 from two different brunches and I was told I will be black listed!!”
Travel FX
TrustScore 4.9 · 34,937 reviews on Trustpilot.
983 reviews analysed, 2026-05-29 to 2026-09-23.
Complaint rate (recent window): 3%
98% of negative reviews get a company reply.
“Travel FX is choosing to wait before submitting its claim, delaying any potential resolution and leaving me £816 out of pocket.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BestForeignExchange | Travel FX |
|---|---|---|
| Support unhelpful | 29% | 19% |
| Overcharging | 12% | 8% |
| Delivery failed | 4% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BestForeignExchange or Travel FX.