ComplaintCensus

BestForeignExchange vs Currensea: most-reported complaints compared

Most-reported issues at BestForeignExchange and Currensea, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

BestForeignExchange

TrustScore 4.7 · 12,544 reviews on Trustpilot.

445 reviews analysed, 2017-06-29 to 2026-08-18.

Complaint rate (recent window): 8%

0% of negative reviews get a company reply.

Other29%
Support unhelpful29%
Overcharging12%
Misleading pricing9%
Not as described6%
“Had 2000 from two different brunches and I was told I will be black listed!!”
2★ Trustpilot review, 2017-11-06

Currensea

TrustScore 4.9 · 23,254 reviews on Trustpilot.

881 reviews analysed, 2026-03-30 to 2026-09-23.

Complaint rate (recent window): 3%

99% of negative reviews get a company reply.

Account/app problems43%
Support unhelpful29%
Support unreachable28%
Billing errors12%
Other7%
“They keep blocking my card because they think it has expired when I still have 9months of use left before expiry.”
1★ Trustpilot review, 2026-04-02

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueBestForeignExchangeCurrensea
Other29%7%
Support unhelpful29%29%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BestForeignExchange or Currensea.