BestForeignExchange vs Moneycorp: most-reported complaints compared
Most-reported issues at BestForeignExchange and Moneycorp, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BestForeignExchange
TrustScore 4.7 · 12,544 reviews on Trustpilot.
445 reviews analysed, 2017-06-29 to 2026-08-18.
Complaint rate (recent window): 8%
0% of negative reviews get a company reply.
“Had 2000 from two different brunches and I was told I will be black listed!!”
Moneycorp
TrustScore 4.7 · 7,024 reviews on Trustpilot.
282 reviews analysed, 2022-08-05 to 2026-08-28.
Complaint rate (recent window): 3%
93% of negative reviews get a company reply.
“my account has still not been reactivated and I continue to be unable to log in.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BestForeignExchange | Moneycorp |
|---|---|---|
| Support unhelpful | 29% | 22% |
| Overcharging | 12% | 12% |
| Misleading pricing | 9% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BestForeignExchange or Moneycorp.