BestForeignExchange vs eurochange: most-reported complaints compared
Most-reported issues at BestForeignExchange and eurochange, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BestForeignExchange
TrustScore 4.7 · 12,544 reviews on Trustpilot.
445 reviews analysed, 2017-06-29 to 2026-08-18.
Complaint rate (recent window): 8%
0% of negative reviews get a company reply.
“Had 2000 from two different brunches and I was told I will be black listed!!”
eurochange
TrustScore 4.7 · 26,015 reviews on Trustpilot.
471 reviews analysed, 2026-05-25 to 2026-09-23.
Complaint rate (recent window): 9%
74% of negative reviews get a company reply.
“not one penny arrived although it was with special guaranteed delivery through royal mail.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BestForeignExchange | eurochange |
|---|---|---|
| Other | 29% | 22% |
| Support unhelpful | 29% | 28% |
| Misleading pricing | 9% | 12% |
| Delivery failed | 4% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BestForeignExchange or eurochange.