My Choice Software vs Use AI: most-reported complaints compared
Most-reported issues at My Choice Software and Use AI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
My Choice Software
TrustScore 4.8 · 5,610 reviews on Trustpilot.
260 reviews analysed, 2023-08-19 to 2026-09-04.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“advised by a very adversarial representative that they would not give me a refund”
Use AI
TrustScore 4 · 50,146 reviews on Trustpilot.
2,337 reviews analysed, 2026-07-14 to 2026-09-23.
Complaint rate (recent window): 21%
100% of negative reviews get a company reply.
“Unexpected recurring charge and refund refused I am extremely disappointed with my experience with Use.AI.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, My Choice Software or Use AI.