ComplaintCensus

My Choice Software vs Total Password: most-reported complaints compared

Most-reported issues at My Choice Software and Total Password, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

My Choice Software

TrustScore 4.8 · 5,610 reviews on Trustpilot.

260 reviews analysed, 2023-08-19 to 2026-09-04.

Complaint rate (recent window): 2%

100% of negative reviews get a company reply.

Support unhelpful45%
Faulty product25%
Refund refused22%
Delivery failed12%
Support unreachable12%
“advised by a very adversarial representative that they would not give me a refund”
1★ Trustpilot review, 2026-02-26

Total Password

TrustScore 4.6 · 311 reviews on Trustpilot.

167 reviews analysed, 2025-04-09 to 2026-09-23.

Complaint rate (recent window): 6%

100% of negative reviews get a company reply.

Account/app problems50%
Other30%
“I could not open Amazon because all of my old passoword were ereased last night.”
3★ Trustpilot review, 2025-04-24

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, My Choice Software or Total Password.