ComplaintCensus

My Choice Software vs IObit: most-reported complaints compared

Most-reported issues at My Choice Software and IObit, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

My Choice Software

TrustScore 4.8 · 5,610 reviews on Trustpilot.

260 reviews analysed, 2023-08-19 to 2026-09-04.

Complaint rate (recent window): 2%

100% of negative reviews get a company reply.

Support unhelpful45%
Faulty product25%
Refund refused22%
Delivery failed12%
Support unreachable12%
“advised by a very adversarial representative that they would not give me a refund”
1★ Trustpilot review, 2026-02-26

IObit

TrustScore 4.6 · 2,281 reviews on Trustpilot.

679 reviews analysed, 2017-10-22 to 2026-09-24.

Complaint rate (recent window): 8%

99% of negative reviews get a company reply.

Faulty product28%
Other20%
Subscription trap18%
Support unhelpful18%
Support unreachable14%
“IT CORRUPTS YOUR DRIVERS THAT EVEN RESTORE WILL NOT FIX”
3★ Trustpilot review, 2022-08-01

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueMy Choice SoftwareIObit
Support unhelpful45%18%
Faulty product25%28%
Support unreachable12%14%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, My Choice Software or IObit.