ComplaintCensus

Fly Luxury vs FlyDealFare.com: most-reported complaints compared

Most-reported issues at Fly Luxury and FlyDealFare.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Fly Luxury

TrustScore 4.9 · 2,041 reviews on Trustpilot.

346 reviews analysed, 2024-01-15 to 2026-09-24.

Complaint rate (recent window): 4%

58% of negative reviews get a company reply.

Misleading pricing21%
Support unhelpful21%
Support unreachable21%
Not as described21%
Other18%
“Turns out it’s 3800 EACH!”
1★ Trustpilot review, 2026-05-21

FlyDealFare.com

TrustScore 4.9 · 11,885 reviews on Trustpilot.

376 reviews analysed, 2015-11-23 to 2026-08-26.

Complaint rate (recent window): 1%

62% of negative reviews get a company reply.

Support unhelpful42%
Misleading pricing28%
Overcharging26%
Support unreachable10%
Refunds delayed9%
“It’s almost 5 months I am struggling to get my own money back”
1★ Trustpilot review, 2021-10-21

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueFly LuxuryFlyDealFare.com
Misleading pricing21%28%
Support unhelpful21%42%
Support unreachable21%10%
Overcharging14%26%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fly Luxury or FlyDealFare.com.