RS Electrical Supplies vs Hive: most-reported complaints compared
Most-reported issues at RS Electrical Supplies and Hive, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
RS Electrical Supplies
TrustScore 3.4 · 7,188 reviews on Trustpilot.
129 reviews analysed, 2022-09-12 to 2026-08-20.
Complaint rate (recent window): 34%
50% of negative reviews get a company reply.
“Monday morning spoke with different person to find out that my stuff is no send yet.”
Hive
TrustScore 4.1 · 52,669 reviews on Trustpilot.
1,040 reviews analysed, 2025-12-31 to 2026-09-23.
Complaint rate (recent window): 23%
100% of negative reviews get a company reply.
“The thermostat disconnects from my phone once a month and is a complete nightmare to reconnect.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | RS Electrical Supplies | Hive |
|---|---|---|
| Support unreachable | 30% | 16% |
| Support unhelpful | 16% | 26% |
| Faulty product | 11% | 35% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, RS Electrical Supplies or Hive.