Apple vs arlec.co.uk: most-reported complaints compared
Most-reported issues at Apple and arlec.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Apple
TrustScore 1.7 · 12,767 reviews on Trustpilot.
475 reviews analysed, 2025-12-03 to 2026-09-25.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“Been given different stories for delay”
arlec.co.uk
TrustScore 2.3 · 23 reviews on Trustpilot.
23 reviews analysed, 2022-02-21 to 2026-07-12.
Complaint rate (recent window): 74%
0% of negative reviews get a company reply.
“This company supplies faulty, unusable, badly designed products”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Apple | arlec.co.uk |
|---|---|---|
| Support unhelpful | 36% | 12% |
| Faulty product | 33% | 94% |
| Support unreachable | 8% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Apple or arlec.co.uk.