arlec.co.uk vs TomTom: most-reported complaints compared
Most-reported issues at arlec.co.uk and TomTom, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
arlec.co.uk
TrustScore 2.3 · 23 reviews on Trustpilot.
23 reviews analysed, 2022-02-21 to 2026-07-12.
Complaint rate (recent window): 74%
0% of negative reviews get a company reply.
“This company supplies faulty, unusable, badly designed products”
TomTom
TrustScore 1.2 · 3,149 reviews on Trustpilot.
106 reviews analysed, 2026-01-12 to 2026-09-24.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“Support took 3 days to come back to me saying sorry they haven’t responded”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | arlec.co.uk | TomTom |
|---|---|---|
| Faulty product | 94% | 43% |
| Support unreachable | 12% | 43% |
| Support unhelpful | 12% | 35% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, arlec.co.uk or TomTom.