Howden Insurance vs Mobilers: most-reported complaints compared
Most-reported issues at Howden Insurance and Mobilers, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Howden Insurance
TrustScore 4.8 · 75,270 reviews on Trustpilot.
3,106 reviews analysed, 2023-08-19 to 2026-09-23.
Complaint rate (recent window): 3%
94% of negative reviews get a company reply.
“Raised my complaint with Howden, manager never bothered to investigate Eight weeks passed, no final response from Howden.”
Mobilers
TrustScore 4.9 · 1,289 reviews on Trustpilot.
221 reviews analysed, 2017-07-11 to 2026-09-02.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“To get a quote they put a mark on your credit file.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Howden Insurance | Mobilers |
|---|---|---|
| Support unhelpful | 25% | 38% |
| Other | 20% | 15% |
| Support unreachable | 16% | 31% |
| Overcharging | 15% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Howden Insurance or Mobilers.