Sunrun vs ECO-WORTHY: most-reported complaints compared
Most-reported issues at Sunrun and ECO-WORTHY, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Sunrun
TrustScore 4.3 · 782 reviews on Trustpilot.
413 reviews analysed, 2026-08-01 to 2026-09-22.
Complaint rate (recent window): 8%
98% of negative reviews get a company reply.
“This is an attempt to collect a debt. You have an outstanding balance of $190.”
ECO-WORTHY
TrustScore 4.1 · 1,587 reviews on Trustpilot.
213 reviews analysed, 2026-01-12 to 2026-09-20.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“Battery monitor won't work properly brand new out of box”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Sunrun | ECO-WORTHY |
|---|---|---|
| Support unhelpful | 41% | 32% |
| Support unreachable | 24% | 26% |
| Faulty product | 15% | 45% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Sunrun or ECO-WORTHY.