Slash vs Total Password: most-reported complaints compared
Most-reported issues at Slash and Total Password, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Slash
TrustScore 4.4 · 426 reviews on Trustpilot.
166 reviews analysed, 2025-11-04 to 2026-09-01.
Complaint rate (recent window): 13%
50% of negative reviews get a company reply.
“customer support will ghost you”
Total Password
TrustScore 4.6 · 311 reviews on Trustpilot.
167 reviews analysed, 2025-04-09 to 2026-09-23.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“I could not open Amazon because all of my old passoword were ereased last night.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Slash | Total Password |
|---|---|---|
| Account/app problems | 48% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Slash or Total Password.