ComplaintCensus

SquadLocker vs Total Password: most-reported complaints compared

Most-reported issues at SquadLocker and Total Password, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

SquadLocker

TrustScore 4.9 · 8,762 reviews on Trustpilot.

551 reviews analysed, 2017-07-08 to 2026-09-23.

Complaint rate (recent window): 2%

93% of negative reviews get a company reply.

Delivery late31%
Faulty product24%
Not as described17%
Support unreachable16%
Support unhelpful14%
“none of my messages have gotten a response.”
1★ Trustpilot review, 2025-09-11

Total Password

TrustScore 4.6 · 311 reviews on Trustpilot.

167 reviews analysed, 2025-04-09 to 2026-09-23.

Complaint rate (recent window): 6%

100% of negative reviews get a company reply.

Account/app problems50%
Other30%
“I could not open Amazon because all of my old passoword were ereased last night.”
3★ Trustpilot review, 2025-04-24

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, SquadLocker or Total Password.