Shop Solar vs ECO-WORTHY UK: most-reported complaints compared
Most-reported issues at Shop Solar and ECO-WORTHY UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Shop Solar
TrustScore 4.5 · 1,216 reviews on Trustpilot.
357 reviews analysed, 2022-06-01 to 2026-09-23.
Complaint rate (recent window): 12%
94% of negative reviews get a company reply.
“7 weeks later I'm still waiting. I have been communicating throughout with David Palop from Tienda solar.”
ECO-WORTHY UK
TrustScore 4.2 · 171 reviews on Trustpilot.
106 reviews analysed, 2025-03-05 to 2026-09-16.
Complaint rate (recent window): 18%
70% of negative reviews get a company reply.
“My attempts to get technical support from the UK team have been completely ignored”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Shop Solar | ECO-WORTHY UK |
|---|---|---|
| Delivery late | 36% | 10% |
| Support unhelpful | 21% | 42% |
| Delivery failed | 17% | 26% |
| Support unreachable | 16% | 16% |
| Faulty product | 13% | 58% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Shop Solar or ECO-WORTHY UK.