Renogy vs Shop Solar: most-reported complaints compared
Most-reported issues at Renogy and Shop Solar, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Renogy
TrustScore 3.9 · 6,972 reviews on Trustpilot.
208 reviews analysed, 2025-10-10 to 2026-09-20.
Complaint rate (recent window): 29%
90% of negative reviews get a company reply.
“They repeatedly ask for a return tracking number which I do not have and which they know already”
Shop Solar
TrustScore 4.5 · 1,216 reviews on Trustpilot.
357 reviews analysed, 2022-06-01 to 2026-09-23.
Complaint rate (recent window): 12%
94% of negative reviews get a company reply.
“7 weeks later I'm still waiting. I have been communicating throughout with David Palop from Tienda solar.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Renogy | Shop Solar |
|---|---|---|
| Support unhelpful | 60% | 21% |
| Faulty product | 52% | 13% |
| Delivery failed | 10% | 17% |
| Delivery late | 10% | 36% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Renogy or Shop Solar.