Renogy vs Sunrun: most-reported complaints compared
Most-reported issues at Renogy and Sunrun, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Renogy
TrustScore 3.9 · 6,972 reviews on Trustpilot.
208 reviews analysed, 2025-10-10 to 2026-09-20.
Complaint rate (recent window): 29%
90% of negative reviews get a company reply.
“They repeatedly ask for a return tracking number which I do not have and which they know already”
Sunrun
TrustScore 4.3 · 782 reviews on Trustpilot.
413 reviews analysed, 2026-08-01 to 2026-09-22.
Complaint rate (recent window): 8%
98% of negative reviews get a company reply.
“This is an attempt to collect a debt. You have an outstanding balance of $190.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Renogy | Sunrun |
|---|---|---|
| Support unhelpful | 60% | 41% |
| Faulty product | 52% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Renogy or Sunrun.