Malford of London vs Next: most-reported complaints compared
Most-reported issues at Malford of London and Next, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Malford of London
TrustScore 2.4 · 66 reviews on Trustpilot.
61 reviews analysed, 2019-03-28 to 2026-01-27.
Complaint rate (recent window): 51%
0% of negative reviews get a company reply.
“more than three weeks now since product is delivered back to them but neither they refund anything nor they respond to my emails”
Next
TrustScore 4.3 · 300,064 reviews on Trustpilot.
3,283 reviews analysed, 2026-04-10 to 2026-09-27.
Complaint rate (recent window): 19%
100% of negative reviews get a company reply.
“Order was not next day delivery, again”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Malford of London | Next |
|---|---|---|
| Delivery failed | 26% | 30% |
| Delivery late | 13% | 36% |
| Faulty product | 10% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Malford of London or Next.