Malford of London vs Simons: most-reported complaints compared
Most-reported issues at Malford of London and Simons, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Malford of London
TrustScore 2.4 · 66 reviews on Trustpilot.
61 reviews analysed, 2019-03-28 to 2026-01-27.
Complaint rate (recent window): 51%
0% of negative reviews get a company reply.
“more than three weeks now since product is delivered back to them but neither they refund anything nor they respond to my emails”
Simons
TrustScore 2.7 · 133 reviews on Trustpilot.
100 reviews analysed, 2020-06-24 to 2026-09-02.
Complaint rate (recent window): 61%
0% of negative reviews get a company reply.
“what Simons shipped to me were much too large”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Malford of London | Simons |
|---|---|---|
| Support unreachable | 42% | 10% |
| Delivery failed | 26% | 21% |
| Delivery late | 13% | 13% |
| Faulty product | 10% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Malford of London or Simons.