Cotton Traders vs Malford of London: most-reported complaints compared
Most-reported issues at Cotton Traders and Malford of London, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Cotton Traders
TrustScore 4.4 · 216,019 reviews on Trustpilot.
3,539 reviews analysed, 2026-06-01 to 2026-09-27.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“arrived the following Friday, unfortunately too late”
Malford of London
TrustScore 2.4 · 66 reviews on Trustpilot.
61 reviews analysed, 2019-03-28 to 2026-01-27.
Complaint rate (recent window): 51%
0% of negative reviews get a company reply.
“more than three weeks now since product is delivered back to them but neither they refund anything nor they respond to my emails”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Cotton Traders | Malford of London |
|---|---|---|
| Delivery late | 24% | 13% |
| Delivery failed | 18% | 26% |
| Refunds delayed | 14% | 23% |
| Faulty product | 14% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Cotton Traders or Malford of London.