Fasthosts Internet vs hosting.com: most-reported complaints compared
Most-reported issues at Fasthosts Internet and hosting.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Fasthosts Internet
TrustScore 4.8 · 21,542 reviews on Trustpilot.
1,380 reviews analysed, 2026-05-12 to 2026-09-23.
Complaint rate (recent window): 3%
98% of negative reviews get a company reply.
“I still have not received my refund.”
hosting.com
TrustScore 4.8 · 7,161 reviews on Trustpilot.
706 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem."”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Fasthosts Internet | hosting.com |
|---|---|---|
| Support unhelpful | 35% | 64% |
| Support unreachable | 19% | 8% |
| Poor core service | 15% | 40% |
| Overcharging | 9% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fasthosts Internet or hosting.com.