Cloud Next® - Web & WordPress Hosting vs hosting.com: most-reported complaints compared
Most-reported issues at Cloud Next® - Web & WordPress Hosting and hosting.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Cloud Next® - Web & WordPress Hosting
TrustScore 4.8 · 621 reviews on Trustpilot.
160 reviews analysed, 2022-08-25 to 2026-06-30.
100% of negative reviews get a company reply.
“They literally have no intent to answer your questions and they string you along for days trying to get basic things answered.”
hosting.com
TrustScore 4.8 · 7,161 reviews on Trustpilot.
706 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem."”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Cloud Next® - Web & WordPress Hosting | hosting.com |
|---|---|---|
| Support unhelpful | 67% | 64% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Cloud Next® - Web & WordPress Hosting or hosting.com.