hosting.com vs Unlimited Web Hosting: most-reported complaints compared
Most-reported issues at hosting.com and Unlimited Web Hosting, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
hosting.com
TrustScore 4.8 · 7,161 reviews on Trustpilot.
706 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem."”
Unlimited Web Hosting
TrustScore 5 · 4,223 reviews on Trustpilot.
263 reviews analysed, 2019-12-17 to 2026-08-30.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“emails sent to me and my business were not just cached waiting to be downloaded, but permanently lost”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | hosting.com | Unlimited Web Hosting |
|---|---|---|
| Support unhelpful | 64% | 43% |
| Poor core service | 40% | 33% |
| Support unreachable | 8% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, hosting.com or Unlimited Web Hosting.