hosting.com vs IONOS | ionos.co.uk: most-reported complaints compared
Most-reported issues at hosting.com and IONOS | ionos.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
hosting.com
TrustScore 4.8 · 7,161 reviews on Trustpilot.
706 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem."”
IONOS | ionos.co.uk
TrustScore 4.7 · 41,881 reviews on Trustpilot.
909 reviews analysed, 2026-06-17 to 2026-09-23.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“Despite this, IONOS then took £144 from my bank account — an amount vastly higher than the cost of the domain.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | hosting.com | IONOS | ionos.co.uk |
|---|---|---|
| Support unhelpful | 64% | 46% |
| Support unreachable | 8% | 22% |
| Billing errors | 6% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, hosting.com or IONOS | ionos.co.uk.