Higlobe vs Remitly: most-reported complaints compared
Most-reported issues at Higlobe and Remitly, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Higlobe
TrustScore 4.6 · 366 reviews on Trustpilot.
194 reviews analysed, 2025-07-28 to 2026-09-03.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Their exchange rate policies are 100% misleading.”
Remitly
TrustScore 4.6 · 121,261 reviews on Trustpilot.
2,933 reviews analysed, 2025-11-20 to 2026-09-27.
Complaint rate (recent window): 9%
96% of negative reviews get a company reply.
“More than 10 days later, the refund still has not been returned to me.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Higlobe | Remitly |
|---|---|---|
| Account/app problems | 21% | 18% |
| Overcharging | 14% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Higlobe or Remitly.