American Express vs Higlobe : most-reported complaints compared
Most-reported issues at American Express and Higlobe , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Express
TrustScore 1.3 · 913 reviews on Trustpilot.
182 reviews analysed, 2025-11-28 to 2026-09-23.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“It took 3 months, hours of complaints and a complaint to the ombudsman to resolve.”
Higlobe
TrustScore 4.6 · 366 reviews on Trustpilot.
194 reviews analysed, 2025-07-28 to 2026-09-03.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Their exchange rate policies are 100% misleading.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Express | Higlobe |
|---|---|---|
| Account/app problems | 22% | 21% |
| Misleading pricing | 11% | 43% |
| Overcharging | 6% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Express or Higlobe .