ComplaintCensus

Higlobe vs Sharemoney: most-reported complaints compared

Most-reported issues at Higlobe and Sharemoney, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Higlobe

TrustScore 4.6 · 366 reviews on Trustpilot.

194 reviews analysed, 2025-07-28 to 2026-09-03.

Complaint rate (recent window): 7%

100% of negative reviews get a company reply.

Misleading pricing43%
Account/app problems21%
Overcharging14%
“Their exchange rate policies are 100% misleading.”
1★ Trustpilot review, 2026-08-31

Sharemoney

TrustScore 4.7 · 4,279 reviews on Trustpilot.

254 reviews analysed, 2024-06-11 to 2026-09-01.

Complaint rate (recent window): 7%

100% of negative reviews get a company reply.

Other33%
Billing errors21%
Support unhelpful14%
Account/app problems14%
Delivery late6%
“funds always become delayed”
1★ Trustpilot review, 2024-08-05

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueHiglobe Sharemoney
Account/app problems21%14%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Higlobe or Sharemoney.