Higlobe vs Sendwave: most-reported complaints compared
Most-reported issues at Higlobe and Sendwave, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Higlobe
TrustScore 4.6 · 366 reviews on Trustpilot.
194 reviews analysed, 2025-07-28 to 2026-09-03.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Their exchange rate policies are 100% misleading.”
Sendwave
TrustScore 4.5 · 26,859 reviews on Trustpilot.
706 reviews analysed, 2026-06-08 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“Since February 2026, I have been unable to access the money in my wallet”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Higlobe | Sendwave |
|---|---|---|
| Account/app problems | 21% | 25% |
| Overcharging | 14% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Higlobe or Sendwave.