Envato Market: GraphicRiver vs OnBuy.com: most-reported complaints compared
Most-reported issues at Envato Market: GraphicRiver and OnBuy.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Envato Market: GraphicRiver
TrustScore 1.5 · 31 reviews on Trustpilot.
26 reviews analysed, 2018-03-03 to 2025-10-04.
Complaint rate (recent window): 73%
0% of negative reviews get a company reply.
“Each and every time when i uploaded items on it they always reject and just give silly reason.”
OnBuy.com
TrustScore 4.4 · 135,501 reviews on Trustpilot.
3,533 reviews analysed, 2025-12-11 to 2026-09-27.
Complaint rate (recent window): 13%
99% of negative reviews get a company reply.
“My order was not received, yet OnBuy closed my case in the seller’s favour simply because the tracking showed the parcel as “delivered”.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Envato Market: GraphicRiver | OnBuy.com |
|---|---|---|
| Faulty product | 16% | 24% |
| Support unreachable | 10% | 10% |
| Support unhelpful | 10% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Envato Market: GraphicRiver or OnBuy.com.