Envato Market: GraphicRiver vs Malt: most-reported complaints compared
Most-reported issues at Envato Market: GraphicRiver and Malt, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Envato Market: GraphicRiver
TrustScore 1.5 · 31 reviews on Trustpilot.
26 reviews analysed, 2018-03-03 to 2025-10-04.
Complaint rate (recent window): 73%
0% of negative reviews get a company reply.
“Each and every time when i uploaded items on it they always reject and just give silly reason.”
Malt
TrustScore 3.5 · 1,545 reviews on Trustpilot.
74 reviews analysed, 2021-07-16 to 2026-09-24.
Complaint rate (recent window): 41%
79% of negative reviews get a company reply.
“I was consistently ignored”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Envato Market: GraphicRiver | Malt |
|---|---|---|
| Other | 26% | 37% |
| Support unreachable | 10% | 43% |
| Support unhelpful | 10% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Envato Market: GraphicRiver or Malt.