ClearMatch vs eHealth Medicare: most-reported complaints compared
Most-reported issues at ClearMatch and eHealth Medicare, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ClearMatch
TrustScore 4.8 · 24,246 reviews on Trustpilot.
488 reviews analysed, 2026-01-14 to 2026-09-20.
Complaint rate (recent window): 2%
15% of negative reviews get a company reply.
“NOONE ever called back. This happened 2ce.”
eHealth Medicare
TrustScore 4.8 · 22,927 reviews on Trustpilot.
476 reviews analysed, 2025-07-04 to 2026-08-25.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“Telephone waiting time was way too long during last week of open enrollment.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ClearMatch | eHealth Medicare |
|---|---|---|
| Support unreachable | 32% | 42% |
| Support unhelpful | 30% | 31% |
| Misleading pricing | 17% | 9% |
| Other | 11% | 8% |
| Account/app problems | 11% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ClearMatch or eHealth Medicare.