eHealth Medicare vs Healthpilot: most-reported complaints compared
Most-reported issues at eHealth Medicare and Healthpilot, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
eHealth Medicare
TrustScore 4.8 · 22,927 reviews on Trustpilot.
476 reviews analysed, 2025-07-04 to 2026-08-25.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“Telephone waiting time was way too long during last week of open enrollment.”
Healthpilot
TrustScore 4.8 · 1,937 reviews on Trustpilot.
270 reviews analysed, 2024-09-13 to 2026-09-03.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“No customer service”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | eHealth Medicare | Healthpilot |
|---|---|---|
| Support unreachable | 42% | 38% |
| Support unhelpful | 31% | 11% |
| Misleading pricing | 9% | 9% |
| Account/app problems | 9% | 20% |
| Other | 8% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, eHealth Medicare or Healthpilot.